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Post-paid Billing and Services

How can I pay my Postpaid bill?

You can make your bill payment through the Self-care section on our website, Once you sign in, under the ‘Overview’ tab, you can view your bill amount. Then, click on ‘Pay Now’ to pay your outstanding bill. Alternatively, you can also pay your bill by clicking here.

You can pay your Idea Postpaid bill using any one of these payment options:
  • Cash
  • Cheque
  • Credit Card
  • Credit Card Standing Instructions (CCSI): The monthly bill amount will be charged to your credit card directly.
  • Electronic Clearance Service (ECS): The monthly bill amount will be debited from your bank account directly.
  • Credit Card payments by calling IVR: To pay via this method, dial 121/198/12345
  • Idea Money Wallet

You can also visit Idea Service Centres and pay through cash, cheque and credit card.
You can also give standing instructions from your bank account or credit card by registering for ECS/ CCSI. For registration, please visit your nearest Idea Service Centre.

For more information on payment modes, dial *121#, 198 or 12345 from your Idea Postpaid number

How can I get a duplicate bill?

To view your current bill and past bills, visit Sign into your account and navigate to ‘My Bills & Payments’. Here, you can view bills under the ‘Current Bill’ tab, as well as the ‘Previous Bills’ tab. You will be able to download your last 3 bills or email them to yourself.

If you want a hard copy of the duplicate bill, call Idea Customer Care at 198 from your Idea Postpaid number. A duplicate bill will be mailed to your registered billing address.

How can I check the unbilled usage for my connection?

Unbilled information is available under the Self-care section on the Idea cellular website, Alternatively, dial *121 *4# and select the Self-care menu to know the unbilled usage for your connection.

When will I get my Idea bill?

  • A specific bill cycle date is set for your Idea Postpaid connection and your bill will be generated on this date each month.
  • Check your bill cycle date and other account information by signing into your account on
  • Then, click on the ‘Overview’ tab. Under the ‘Current Usage’ section, you will find information on the billing cycle.

    What is credit limit?

    Credit limit is the limit up to which you can use Idea services in one billing cycle. This is based on your usage and does not include any rental charges. Your initial credit limit shall be communicated to you by Idea within 7 days of your activation.

    Additional information:
    • Your credit limit will be updated on your monthly bill. Alternatively, you can see it under the Self-care section on Sign in using your account details and click on the ‘Overview’ tab. Under the ‘Current Usage’ section, you will be able to see your limit and usage with regards to calls, data and SMS.
    • You can increase your credit limit by paying an additional deposit. You can do this by visiting the Self-care section, under ‘My Bill’ nested in ‘My Accounts’. Make the payment by clicking on ‘Add Deposit against Current Deposits’.
    • You can also do this by visiting the nearest Idea service centre.

    How do I find out about the latest tariff plans?

    There are three ways of accessing this information:
    • Log in to Self-care on and click on ‘My Plan & Services’ to know about your plan, as well as a recommended plan based on your usage. You can also click here to view a complete list of plans.
    • Dial *121*4# or 121 from your Postpaid number
    • Dial Idea customer care at 12345 from your Idea Postpaid number.

    Can I change my billing address?

    Yes, you can. To do this, you must visit the nearest Idea service centre.
    • Fill in the address change request form and simply provide address proof for the new address.
    • Besides this, you will also have to provide valid identity proof and carry your original documents.
    • Once the new address is verified, your billing address will be changed.
    You can also change your address by visiting and signing into your account. Then, click on the ‘Residential Address’ section under ‘My Profile’. In the pop-up box, enter the details of your new address. Next, upload a proof of address and click on ‘Proceed’. Review your details and click on ‘Confirm’. Thereafter, an Idea executive will get in touch with you to verify this information.

    How can I replace my SIM card? Will all my old services be retained on my new SIM card?

    You can get your SIM card replaced by simply visiting the nearest Idea Service Centre. You will need to present your original Photo Id proof and carry your old SIM card (except SIM lost). You will also have to pay charges as applicable. Charges for SIM replacement are circle-dependant.

    Yes, all your existing services will be retained & continued on the new SIM card.

    Can I block my Idea connection if I have lost my SIM card?

    Yes, it is advised that you do so. Call Idea customer care at 12345 and we will block your connection. Alternatively, you can visit the nearest service centre. Then, you can get a replacement SIM card through the Idea service centre itself. But, remember to carry your original photo ID for verification.

    You can also do this by visiting and signing into your account. Click on ‘My Requests’ on the top right corner. Under ‘Raise a Request’ select the option that says ‘Handset/SIM lost’. Then, enter an alternate number in the pop-up box and click on ‘Proceed’. The details of your request will then show up in the ‘My Request & Complaint Status’ section.

    What is Safe Custody?

    Safe Custody allows you to deactivate your Idea Postpaid services in case you are not expecting any usage, for a maximum period of 6 months. This will prevent your connection from being deactivated due to non-usage. Besides, you won’t have to pay any rental charge while your connection is in Safe Custody.

    What are the charges for Safe Custody?

    Safe Custody is available to you at a nominal fee of Rs.50 per month, exclusive of GST. You can activate Safe Custody for a maximum period of 6 months.

    How do I request for a plan/package change?

    You can request a plan/package by following any of the following methods.
    • Visit the Self-care section on Click on the ‘My Plan & Services’ tab to view a recommended plan based on your usage. Click on ‘Change Now’ to switch to this plan. In the following section you can view the packs that are active on your Idea Postpaid connection and click on ‘Change’ to modify your packs. You can also click here to view a complete list of plans and packs.
    • Visit an Idea service centre. To locate the nearest service centre, click here.
    • Call Idea customer service at 198 from your Idea connection.
    • Send us an email at
    Please note that your new plan / pack will be changed in few hours and you shall receive SMS as confirmation when the change is implemented.
    Upon plan change you will be charged the rental for the new plan for full day and your tariff would change after you receive confirmatory message about plan change.
    Also, your roaming benefits will change as a part of new plan / pack, you may contact our touch point for more detailed informatio

    How do I opt for an itemised bill or a detailed bill?

    There are three ways of doing this.
    • You can request or activate itemised bill services by visiting and signing into your Self-care account.
    • You can visit the nearest Idea service centre and make a request there.
    • You can call Idea’s customer care on 198 from your Idea number and place your request.