Hon’ble Supreme Court stated “an effective process has been evolved to ensure identity verification, as well as, the addresses of all mobile phone subscribers for new subscribers. In the near future, and more particularly, within one year from today, a similar verification will be completed, in case of existing subscribers.”
Based on above mentioned details of order, the Department of Telecommunication (DoT) has issued instructions to all operators to verify all existing mobile subscribers (Prepaid & Postpaid) through Aadhaar based E-KYC process on or before 31.03.2018.
Now to comply with the order we are starting campaign to do KYC of all existing subscribers through Aadhaar based EKYC process. We request all subscribers (excluding the subscribers who have opted their mobile connection via E-KYC mode –Aadhaar based activations by providing biometric) to visit their nearest Idea outlets & follow simple steps to complete the mandated E-KYC process.
For your ready reference simple four steps shall ensure E-KYC compliance.
Step-1 – Visit to our nearest Idea center and provide your mobile number and Aadhaar number.
Step-2 – Idea store executive will provide a four digit verification code on your mobile number from re-verification application.
Step-3 - Subscriber to provide the verification code to Idea store executive & provide his/her biometric.
Step-4 - After 24hrs you will received a confirmation SMS, reply Y to complete the EKYC process.
Please note that this entire exercise is free of cost and for your convenience, hence we solicit your co-operation.
As per the recent government directive, all the existing customers have to link Aadhaar with their Mobile numbers.
We recommend you complete this process as soon as possible. Last date for the same is 31st Mar 18.
All you need is your Aadhaar card/number and your Mobile. You will be required to complete biometric verification. You will also receive the verification code (OTP) on your Mobile that would be required to complete the process.
In case you don’t complete the process before 31st Mar 18, services on your mobile number might get restricted.
We would request you to get your Aadhaar card made at the earliest. For details visit https://uidai.gov.in
Please visit any Idea store to complete the process. To know the store address :
Dial toll free number *121*47#
Click this link http://www.ideacellular.com/idea/select-circle?PlanType=StoreLoc
Download My Idea App from Playstore
There is no fee for linking Aadhaar with your number.
Biometric verification is a process through which, a person can be uniquely identified basis fingerprints and details are fetched as per the information in Aadhaar database. An OTP will be sent on your existing Idea mobile. You need to provide your Aadhaar number & finger print only after you receive OTP.
Aadhaar details will be updated in our records against your number.
Process for linking Outstation is similar. Only Local Referee details have to be provided additionally.
Customers in roaming customer need to get the Aadhaar verified in their respective home circle.
Your details will be updated in your mobile account as per the details available in Aadhaar.
Yes. You will receive a confirmation SMS within 24 hours.
No, biometric approval will be taken only once, however the four digit verification code will be provided for all the connections individually.
OTP will be sent on your registered alternate mobile number.
Yes. You will receive the verification code (OTP) on your Mobile that would be required to complete the process.
If you have done biometric (given finger prints) along with Aadhaar at the time of taking connection, you do not have to do this activity again.
If Aadhaar was given only as an identity or address proof and no biometric was done, please visit your nearest Idea store to complete the process.
If your mobile number has been barred or sim-exchange has been done in last 48 hours or your activation was done through EKYC then you will not be allowed to proceed with Re-verification activity.
No, since biometrics are required, physical presence of SIM and person is required.
All previous details will be overwritten with Aadhaar details.
Your prepaid balance will remain unaffected.
Currently the directive is only for individual customers. We will keep you informed once regulation is issued for company connections by Govt. of India (DoT).
Your billing address will not be replaced. UIDAI details will be stored separately.
No, your postpaid bill will remain unaffected.
Yes, all add on connections have to be re-verified in one attempt.