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KYC Re-verification

Hon’ble Supreme Court stated “an effective process has been evolved to ensure identity verification, as well as, the addresses of all mobile phone subscribers for new subscribers. In the near future, and more particularly, within one year from today, a similar verification will be completed, in case of existing subscribers.”

Based on above mentioned details of order, the Department of Telecommunication (DoT) has issued instructions to all operators to verify all existing mobile subscribers (Prepaid & Postpaid) through Aadhaar based E-KYC process.

Now to comply with the order we are starting campaign to do KYC of all existing subscribers through Aadhaar based EKYC process. We request all subscribers (excluding the subscribers who have opted their mobile connection via E-KYC mode –Aadhaar based activations by providing biometric) to visit their nearest Idea outlets & follow simple steps to complete the mandated E-KYC process.

For your ready reference simple four steps shall ensure E-KYC compliance.

Step-1 – Visit to our nearest Idea center and provide your mobile number and Aadhaar number.

Step-2 – Idea store executive will provide a four digit verification code on your mobile number from re-verification application.

Step-3 - Subscriber to provide the verification code to Idea store executive & provide his/her biometric.

Step-4 - After 24hrs you will received a confirmation SMS, reply Y to complete the EKYC process.

Please note that this entire exercise is free of cost and for your convenience, hence we solicit your co-operation.


What is Government’s directive regarding Aadhaar updation for mobile connection?

As per the recent government directive, all the existing customers have to link Aadhaar with their Mobile numbers.

By when do I need to link my Aadhaar card with mobile number?

We recommend you to complete this process as soon as possible.