Contact Us



Contact Us

Q: How can I contact the Idea customer care team?

You can call the Idea customer care on 12345 (chargeable at 50p for 3 minutes for agent access) from your Idea mobile phone or dial the 10 digit number specific to your local region from any other phone, anytime. Click Here for the customer care number. For any requests and complaints, you may dial 198 toll-free and speak with our customer care executive. You can also send us an email on the circle specific email ID based on your location. To find the relevant email ID, Click Here for the customer care number. Idea also has a strong network of Service Centres including My Idea, Idea Points and Idea Service Points where you can get instant, over the counter assistance. To find the nearest Service Centre, Click Here . You can also get information regarding Idea services and your account, using the following self-service modes: You can login to the Self-Care section on the Idea website and get information about your account and make changes online as per your requirement. To know more about what all you can do on the Self-Care section, register yourself with us or visit the FAQ section to learn more. Dial *121# and get details on your account as well as various Idea

Q: Where are the main offices located? Where is your corporate office located/situated?

The corporate office is in Mumbai and the registered office is in Gujarat. In addition, there are several regional offices. For the address of the regional office in your location, click here (link of regional office address)

Q: Do you provide coverage, all across India?

Yes, Idea provides coverage all across India. Certain services may be offered in select license areas for which you may get in touch with our customer care team in that local region.