After subscribing to IR pack, If I visit UK for 1 week, and come back to India for 1 week, then visit Singapore for 1 week…. Will I get the discount benefits across both countries?
Yes, you can visit any of the applicable countries and avail of discount benefits across all these countries, within the pack validity / duration.
Are there any pre-requisites for subscribing to iRoam Pack?
Your International Roaming service should be activated before subscribing to iRoam pack. If not, you need to first activate your International Roaming service first, and then send request for iRoam pack.Note that you may have to pay a security deposit of Rs.3000 (Rs.1000 ISD + Rs.2000 Int. Roaming) for activation of International Roaming Service.
Can I give a request to activate IR pack on a scheduled date ?
Yes, you can call Idea customer care, and they will be happy to take your request to activate your choice of IR pack at a future date upto 30 days in advance.
Can I subscribe the iRoam Pack when I am on International Roaming?
Yes, you can subscribe to iRoam pack while you are roaming internationally. SMS & Calls for activation will be charged at standard International rates.
Can I subscribe to multiple iRoam Packs at the same time?
Yes. You can opt for more than 1 region packs simultaneously. E.g Gulf IR pack + Europe IR pack.
Do I need to subscribe for every country? Is the Pack rental applied for every country?
You need to just subscribe once to avail discounted tariff in listed countries. Pack rental is payable only once, after which you can visit any of the listed countries and avail discounts.
Do the benefits of iRoam pack apply on National Roaming within India?
No. iRoam pack benefits apply only on International Roaming.
How can I deactivate the iRoam Pack?
All iRoam packs will be deactivated automatically after pack validity. Packs once activated, cannot be deactivated before expiry of validity.
How do I subscribe for the iRoam Pack?
You can subscribe by sending activation SMS (ACT <Pack Code>) to 12345 or calling Idea customer care.
Is the International Roaming (IR) service rental of Rs.149/month included in the iRoam pack rental?
No. iRoam pack rental is to get benefits of discounted Tariffs on international roaming. It is over and above the IR service rental.
Is the iRoam Pack available for Prepaid?
iRoam pack is only available for Postpaid subscribers.
Is the iRoam pack renewed automatically ?
No. iRoam pack remains active only for the pack validity/duration & is not renewed automatically. To renew iRoam pack please send activation request again.
My handset keeps latching to different networks, how can I ensure that I latch only to specified networks where pack / discount benefits are applicable?
This could be due to low coverage / network strength of some operators. To ensure you avail the pack benefits, kindly do a manual selection of specific networks . Manual network selection can be done going to the Settings -> Network Settings -> Search Networks Manually.
Should I subscribe to iRoam pack before travelling or after reaching the foreign location?
You can subscribe anytime, however we recommend you to activate your pack 24 hours prior to starting your journey.
What are the charges applicable for iRoam Packs?
You will be charged a one time rental for the pack validity / duration, and the overage rates beyond free/bundled usage. Please refer individual pack details
What benefits do I get by subscribing to iRoam Packs?
By subscribing to iRoam packs, you can get upto 80% discounts on International tariffs for voice, sms and upto 95% discount on data usage, depending on the pack you have subscribed to.
Will USA pack US1500 benefits be available on all US networks?
No. iRoam USA pack benefits are applicable only on AT&T network in US.
Will my existing local packs continue if I subscribe to iRoam pack?
When you subscribe iRoam packs, your local packs continue to be active. However please note that local pack benefits are not available while on International roaming.
Will the discount be applicable for all countries?
Discounts are applicable only on list of countries specified under the pack. Standard International Roaming rates apply on usage done in other operators/ countries.