Fasten your seat belts; 3G is going to put you on the fast track.
What do I require to experience 3G?
You need a 3G compatible handset. To know whether your handset is 3G compatible, SMS CHECK to 12345 (toll free).
To activate 3G services SMS ACT3G to 12345 (toll free).
Dial *147# (toll free) to know about all the plans on offer.
To remain connected seamlessly, go to Network mode in your handset and select the option which provides both 3G & 2G connectivity. This option varies from Handset & Operating Systems.
Eg:In Nokia Symbian OS, the option is "Dual". In Samsung Android OS, the option is "GSM/WCDMA".
If I move out of a 3G coverage area, will my network become inaccessible?
On most handsets, the 3G icon will appear on your screen to indicate accessibility. When you move out of a 3G coverage area, the icon will disappear and you will be automatically transferred to the 2G network. Your phone will continue to work irrespective of your movement between 2G and 3G areas.
Do I need additional settings for Mobile Internet and Video Calling?
No additional settings are required for mobile internet settings (2G & 3G); SMS SET to 54671 (toll free) and save the settings received OR call our customer care. There are no separate APNs for 3G. Video Calling is automatically activated.
Will my 3G services work when on roaming? And will I be charged extra for the same?
Yes, 3G services will work when you are roaming too; except in Orissa. Roaming charges are always different as in the case of current voice and internet rates in the existing 2G scenario
Can I deactivate 3G?
Yes, you can. Simply SMS DEACT3G to 12345 (toll free). Do remember to dial *147# and change your internet plan also.
You can also deactivate 3G for a small period of time. To do so, go to Settings > Network > select 2G network on handset. The 3G packs that you have activated will remain; but only 2G speeds will be available. If you do not want your 3G pack, you may call customer care and deactivate the same.
How will moving from 3G to 2G affect my charges?
Your 3G packs will continue as is, your internet speeds will become 2G while your charges will continue as per your 3G pack. If you are on a Video Calling pack, the rental deduction will continue, but no per call charge will be added as you will not be able to make any video calls.
Will 3G be very expensive?
No, 3G will be quite friendly on your wallet.
Since Idea has license for 3G in only 11 circles, will my services work in an area where Idea does not have 3G coverage?
Yes, 3G for any Idea user will work across the country, except in Orissa.
New To Idea
I moved to Idea recently (from another operator, retaining my existing number); can I opt for 3G too?
Yes, absolutely. 3G is for all customers, old and new.