Last Updated: - 14/07/2016
PLEASE READ THIS PRIVACY STATEMENT CAREFULLY. “YOU” AND “YOUR” SHALL REFER TO THE CUSTOMER OR SUBSCRIBER (OF THE IDEA CELLULAR LTD). “WE,” “OUR” OR “US” SHALL REFER TO IDEA CELLULAR LTD PROVIDING TELECOMMUNICATION SERVICES TO YOU OR CUSTOMER OR SUBSCRIBER (OF THE IDEA CELLULAR LTD).
IDEA Cellular Limited (hereinafter shall be referred to as "ICL or IDEA") is committed to protecting the privacy of personal information of our customers which has been provided to us in order to access our services. Our Privacy Statement is designed and developed to ensure the privacy and security of customer’s personal information provided to us.
Personally Identifiable Information (hereinafter referred to as PII):- Personally Identifiable information is information that is about, or can be related to, an identifiable individual. It includes any information that can be linked to an already identified individual or used to directly or indirectly identify an individual. Personal information does not include information that is anonymous, aggregated, or is no longer identifiable to a specific person.
Sensitive Personal Data or Information (hereinafter referred to as SPDI):- “Sensitive Personal data or Information” means personal information which is more sensitive in nature viz. financial information such as Bank account or credit card or debit card or other payment instrument details, Proof of Identity (POI), Proof of Address (POA) details, etc.
This Privacy Statement shall be equally applicable to PII, SPDI, and information that is anonymous, aggregated, or is no longer identifiable to a specific person.
This Privacy Statement describes the personal information which we may collect and our approach towards handling or dealing with the same. The Privacy statement is designed to enable you understand:
This Privacy Statement is provided for your information and is not intended to limit or exclude your rights under laws and regulations applicable in India.
ICL and its authorized third parties will collect information pertaining to your identity, demographics, and related evidentiary documentation. For the purposes of this document, a ‘Third Party’ is a service provider who associates with ICL and is involved in handling, managing, storing, processing, protecting and transmitting information of ICL. This definition also includes all sub-contractors, consultants and/or representatives of the Third party.
The information we collect about you will depend on our products and services you use and subscribe to. We may hold information relating to you that you have provided to us on Customer Acquisition/Application form (CAF) or that we may have obtained from another source such as our suppliers or from marketing organizations and credit agencies. We may also collect your personal information when you use our services, websites, and applications or otherwise interact with us during the course of our relationship.
The information we may collect includes, but is not limited to, the following:
We adopt reasonable security practices and procedures, in line with international standard IS/ISO/IEC 27001, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.
Cookies are tiny text files that are stored on your computer, tablet or mobile phone when you visit a website.
We may sometimes use a persistent cookie to record details such as a unique user identity and general registration details on your PC. This helps us recognize you on subsequent visits to this website so that you don't have to re-enter your registration details each time you visit us and allows us to carry out the activities mentioned above.
During the usage of our mobile apps platforms, we may collect and use Device Identifiers (unique random number) called Advertising/Device ID typically assigned by the mobile operating system software. Device Identifiers are typically used to track your device uniquely by the mobile advertisement networks for sending you marketing communications or advertisements.
Using cookies and device identifiers, we may compile information about where you, or others who are using your computer or mobile devices, saw the advertisements and determine which advertisements are clicked. This information allows our advertising partners to deliver targeted advertisements that they believe will be of most interest to you.
ICL does not have access to or control of the cookies /device identifiers that may be placed and used by third party applications, websites or platforms. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these third party sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Most browser technology (such as Internet Explorer, Chrome, etc.) allows you to choose whether to accept cookies or not – you can either refuse all cookies or you can set your browser to alert you each time that a website tries to set a cookie.
Most of the mobile operating systems allow users to reset the Advertising/Device ID by visiting the Ads setting on their mobile devices to ‘limit tracking’ for the purpose of opting out of behaviorally targeted advertisements.
Location Based Services (LBS) refer to a broad range of services that utilize the knowledge of the geographical position of a mobile device, in order to provide services based on the location information. It allows our customers to receive services and advertising based on their geographic location. Such services can be provided in response to a customer’s manual input of his or her location information into the mobile device or by using a technology (such as mobile apps leveraging location tracking technology, Cell-site location, etc.) to track the location of the customer automatically. In addition, LBS can also help in law enforcement and emergency services.
We may use location information in all kinds of ways that enhance our customer’s experience. For any specific location based services that may be of use to you and where we may require to share the location details with one of our carefully selected 3rd parties to provide you such services, a specific opt-in will be taken before any such information is shared.
Disclosure, Sharing and Transfer of Personal Information
Authorized Third Parties: ICL may at its discretion employ, contract or include third parties external to itself for strategic, tactical and operational purposes. We may disclose and/or transfer your personal information or other information collected (as defined in section 1: Collection of personal information), stored and processed by us to such third parties. Such third parties though external to ICL, will always be entities which are covered by contractual agreements. These agreements in turn include ICL’s guidelines to the management, treatment and secrecy of personal information. This may also include:-
Authorized third-parties include our subsidiaries, divisions, and third-party business affiliates but not limited to:
Government Agencies: ICL may also share your personal information with Government agencies or other authorized law enforcement agencies (LEAs) mandated under law to obtain such information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences. This may also include sharing your Sensitive Personal Data or Information (SPDI).
Marketing Agencies: If you have opted to receive marketing material from us, we may also provide your personal information to carefully selected third parties who we reasonably believe provide products or services that may be of interest to you and who have been contracted with ICL to keep the information confidential, or who are subject to obligations to protect your personal information.
We will never share your Sensitive Personal Data or Information (SPDI) with any Marketing agencies.
For completeness we note that where such contact is via electronic means, our terms and conditions record our agreement with you that the SMS marketing messages we and our selected third parties send need not include an unsubscribe facility.
If you would like to opt-out of receiving marketing materials, please SMS ‘Start <option>’ on 1909 (toll free) for preference based communication.
The options are ‘0’ – For fully blocked category. ‘1’ – For Banking / Financial products / credit cards. ‘2’ – For Real Estate, ‘3’ – For education, ‘4’ – For Health, ‘5’ – For consumer goods & automobiles, ‘6’ – For Communication / Entertainment / Broadcasting / IT, ‘7’ - For tourism and Leisure. Please note that registration or change of preference shall be effective after 7 days from the date of request.
Please note that ICL will still need to send you essential information about your account or changes to your service which will not be restricted by opting for DND
Data Analytics: We may permit certain trusted third parties to track your usage, and analyze your personal data. Data Analytics is performed in order to better understand our products and services usage, and enhance them by helping us make better decisions. These include, but not limited to:
Other Scenarios: We may transfer personally identifiable information as an asset in connection with a merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. ICL may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.
We strive to keep our records updated with your latest information. To this end, if you see any discrepancy in your personal information or if a part of your personal information changes, we request you to reach out to our customer service at 198 and communicate the change(s) for updating our records. You may however need to walk in to any of our My Idea stores and follow prescribed procedures to request or update your personal information.
We are committed to safeguarding your personal information collected and handled by us and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your personal information, you may reach us by contacting the IDEA Appellate Authority for your circle whose contact details are available on our website under customer care section for each circle.